Capgemini Hiring Freshers – Attend interview

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Company Name : Capgemini

Job Title : Technical Support Engineer/ IT Help Desk Engineer

Experience : 0.6 to 2 yrs

Location : Mumbai – India

Qualifications : Any Qualification

Ref : 349590

Job Responsibilities :

Entry level role and this requires good communication skills over phone email and chat proactive problem solving analytical mindset customer centric approach Basic IT knowledge like operating systeWindows Linux or Mac understanding of computer systems mobile devices Active Directory and other technological equipment

Key Responsibilities :

Handle Inbound call email chat technical requests from end users Provide first time resolution to end users Responsible for Call email chat volumes and handle customer requests within the prescribed SLA Able to work in a competitive environment and meet the KPIs productivity quality FTF customer satisfaction

Requirements :

Any graduate with 1 To 1.5 year experience in technical customer support role A good understanding of IT providers services Excellent phone skills and the ability to be courteous and engaging on a consistent basis Excellent verbal and written communication skills English Excellent customer service skills that build high levels of customer satisfaction Flexible to work in Shifts 24/7

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Wanted Freshers / Job seekers Urgently – Attend Direct Walk-in, Upload Resume

Click Here To Upload And Send Your Resume (Attach & Send Us)

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