Wanted Freshers / Job seekers Urgently – Attend Direct Walk-in, Upload Resume
Click Here To Upload And Send Your Resume (Attach & Send Us)Name of the Company : IBM
Job Title : Technical Support Associate
Job Code : 288774BR
Experience : 0 to 2 years
Position Type : Early Professional
Work Location : Maharashtra – India
Contract Type : Regular
Job Category : Software Development & Support
Job Summary
As Technical Support Associate, you will be responsible to solve client issues in an effective and timely manner as prescribed Service Level Agreement (SLA). If you thrive in a dynamic, collaborative workplace, IBM provides an environment where challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there’s no limit to what you can accomplish here. Join us and Do your Best Work Ever.
Responsibilities :
- Ensure that urgent customer issues are resolved in the most timely and effective manner possible.
- Experience to work well in a fast-paced environment and demonstrable ability to handle various tasks or projects with changing priorities.
- Utilize available time efficiently in order to achieve effective and efficient results
- Demonstrate the ability to assemble a complete and accurate problem/symptom description of reported issues.
- Proven knowledge to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
- Knowledge in commercially standard software applications and major desktop operating systems.
- Awareness of basic networking concepts and technologies.
- Identify basic hardware parts and aware of basic hardware concepts
- User level familiarity with at least one e-mail client – Outlook, Notes etc.
- Questioning/probing skills, as relevant to the issue and level of the caller
- See opportunity and implement process improvements
- Ability to meet a set of defined account agent productivity measurement
- Willingness to work in rotation shifts.
Wanted Freshers / Job seekers Urgently – Attend Direct Walk-in, Upload Resume
Click Here To Upload And Send Your Resume (Attach & Send Us)