YES Bank Openings 2020 – Apply Now

Wanted Freshers / Job seekers Urgently – Attend Direct Walk-in, Upload Resume

Click Here To Upload And Send Your Resume (Attach & Send Us)

Bank Name : YES Bank

Job Title : Branch Service Partner

Job Id : SER0003OM

Job Location : Haryana – Gurgaon

Qualifications : Bachelor’s degree

Experience : A minimum of 1 year of relevant experience

Language Skills : Written and spoken English is essential

Professional Certifications : AMFI/NCFM/IRDA/JAIIB/CAIIB & such relevant certifications will be an added advantage

Job Description :

  • Processes account opening, account maintenance & account closure related formalities as per YBL process
  • Handles customers’ enquiries and instructions, whilst ensuring that the Bank’s delivery standards are met in achieving total customer satisfaction. e.g. timely checking of account opening documentation, opening of Accounts etc.
  • Ensures adherence to process & documentation standards (e.g.,forms/checklists, welcome calling, approvals, etc.)
  • Ensures pro-active & sustained liaison with NOC, Product, Sales RM, etc. where required
  • Maintains strict vigilance on the quality of forms and documentation provided
  • Ensures timely follow up with Sales RMs of all BUs for resolution of any outstanding deferrals.

Core Responsibilities :

  • Ensures that adequate records & data pertaining to customer queries and complaints is maintained & analyzed for achieving greater process efficiency
  • Ensures daily / weekly monitoring & analyses of various data points & reports that have bearing on Customer Service & process adherence.
  • Coordinates with relationship managers and meet / interact with key clients on a periodic basis to stock take on service levels and customer satisfaction.
  • Ensuring collection of CSS forms on periodic basis and sent to NOC.
  • Implementation of 5S, ISO 9001:2000, Six Sigma standards & meet/exceed set quality parameters conforming to the standards.

Apply Now for Job

Wanted Freshers / Job seekers Urgently – Attend Direct Walk-in, Upload Resume

Click Here To Upload And Send Your Resume (Attach & Send Us)

Leave a Comment